WELCOME TO Carefree Property Group
At Carefree Property Group, we make property management simple and stress-free for both owners and tenants. Based in Pendleton, Oregon, our team specializes in professional rental management, tenant placement, maintenance coordination, and property care. Whether you’re a homeowner looking for reliable management or a tenant searching for your next place to call home, we’re here to help. With a commitment to clear communication, quality service, and local expertise,
we give you the peace of mind you deserve because managing your property should be carefree.
FAQs
Tenants FAQ
Do you allow pets?
Pet policies vary by property. Some homes are pet-friendly, while others may have restrictions on size, breed, or number of pets. Always check the specific listing for details.
How do I pay rent?
Rent can be paid online through your tenant portal or by check/money order delivered to our office. We do not accept cash.
When is rent due?
Rent is due on the 1st of each month. Late fees may apply after the grace period outlined in your lease agreement.
What if I need maintenance?
Submit a maintenance request anytime through your tenant portal. For emergencies (like flooding or no heat in winter), call our 24/7 emergency line immediately.
Can I make changes to the property?
Any changes—like painting walls, installing fixtures, or hanging TVs—require written approval from Carefree Property Group. Unauthorized alterations may result in fees.
What if I need to move out?
You must provide written notice according to the terms of your lease (usually 30 days). Move-out instructions, including cleaning and key return details, will be provided to you.
How do I get my security deposit back?
Deposits are refunded after a move-out inspection, minus any unpaid rent or damage beyond normal wear and tear. Refunds are sent within 30 days of move-out, as required by Oregon law.
Owners FAQ
How do you screen tenants?
Each applicant goes through a thorough screening process, which includes:
- Credit and background checks
- Rental history verification
- Income/employment verification
- Reference checks
We focus on placing reliable tenants to protect your investment.
How do I know my property is being taken care of?
We perform regular property inspections, handle all maintenance requests with licensed professionals, and keep open communication with you. You’ll always know what’s happening with your property.
How do you handle rent collection and payments to owners?
We collect rent online through our tenant portal and deposit funds directly into your account each month. You’ll also receive detailed monthly statements and year-end tax documents.
How much do your services cost?
Our management fees are competitive for the Pendleton market and vary depending on the property type and services needed. Contact us for a personalized quote—we’re always transparent about fees.
What happens if a tenant doesn’t pay rent?
We follow Oregon law for rent collection and nonpayment. That means sending legal notices, offering payment plans when required, and moving forward with eviction if necessary. We handle the process for you to reduce stress and financial loss.
Do I have to approve maintenance or repairs?
For minor repairs under a set amount (usually $300–$500), we handle it automatically to keep things moving quickly. For larger expenses, we’ll contact you for approval unless it’s an emergency.
Can I still use my own vendors?
Yes! If you have preferred vendors, we’re happy to coordinate with them. Otherwise, we use our trusted network of local contractors.
How soon can you rent out my property?
It depends on the market, but in Pendleton, well-priced rentals in good condition often fill quickly. We’ll advertise right away, screen tenants thoroughly, and keep you updated throughout the process.
